Shipping policy

Thank you for choosing to shop with Rowan Michael Lane. We are an Australian online apparel store dedicated to providing standard, secure and reliable shipping services for all clothing orders. Our core goal is to ensure every customer receives their ordered apparel items completely intact, with standardized processing procedures and reasonable delivery schedules to optimize your shopping experience.

1. Order Processing Time

All confirmed apparel orders will undergo internal verification, product picking and packaging processing within 1–7 business days after successful order submission and payment verification. Processing work is only carried out on Australian working days, excluding weekends and national public holidays. During peak sales cycles, large-scale order batches or unexpected operational fluctuations, the order processing period may be appropriately prolonged. We will actively notify customers via official email once prolonged processing delays are confirmed to keep you updated on your order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all apparel orders are calculated based on package volume, product weight and shipping destination, and will be fully displayed on the checkout page before order payment. Our store does not provide any free shipping benefits or preferential shipping activities. We adopt a unified standard shipping timeline of 15 business days for all orders. All stated delivery times are approximate reference values, and actual delivery progress may be affected by logistics carrier operational abnormalities, cross-border customs clearance progress, severe weather, regional logistics restrictions and holiday shutdown arrangements.

3. Shipment Confirmation and Order Tracking

Once your apparel order completes packaging, quality inspection and outbound delivery from our official warehouse, you will receive an automated shipment confirmation email from our official customer service mailbox. The email will contain your exclusive order tracking number and official logistics query entrance. Normally, logistics tracking data will be synchronized and accessible within 24 to 72 hours after goods dispatch. If tracking information fails to update normally after the above period, you can contact our customer service team for manual inquiry and troubleshooting.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and valid recipient information including complete shipping address, postal code and effective contact number during order checkout. Rowan Michael Lane shall not undertake any liability for misdelivery, delivery failure, package loss or re-delivery costs caused by wrong, incomplete or invalid recipient information provided by customers. In cases where packages are returned to our warehouse due to address errors, all generated return fees and secondary shipping expenses shall be borne solely by the customer.

5. Lost or Damaged Packages

If your package is confirmed lost during logistics transportation, please initiate a service request to our customer support team within 3 calendar days after the preset expected delivery date, and provide your order ID and relevant logistics records for verification. For any apparel products with damaged packaging, surface damage or defective parts upon receipt, you must submit a feedback application within 24 hours after package signing for confirmation. Meanwhile, you need to provide clear and unedited photos or videos of the damaged products and original outer packaging. Our team will verify the issue within a reasonable time and provide corresponding solutions based on actual logistics conditions.

6. Apparel Care and Usage Notice

Every apparel product sold by our store is equipped with professional care and washing instructions. We require all customers to strictly follow the product-specific guidelines for daily wearing, washing, ironing, drying and long-term storage of clothing items. Rowan Michael Lane will not be responsible for product damage, deformation, color fading, fabric damage or other quality problems caused by manual improper cleaning, high-temperature drying, private cutting and modification, incorrect use and daily misuse of the products. Please check product integrity and follow care specifications after receiving your order.

7. International Shipping and Customs Notice

For all international cross-border shipping orders processed by our store, the customs department of the destination country or region may impose import duties, service taxes, inspection fees and other miscellaneous charges in accordance with local foreign trade policies. All additional customs-related fees and import charges are the full responsibility of the customer and are not included in the product unit price and basic shipping fees paid at checkout. We will complete standard customs declaration procedures for outbound goods, but we will not bear any costs, risks and responsibilities arising from local customs inspection, tax assessment and policy adjustments.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order processing, logistics delivery and after-sales shipping issues, please feel free to contact us through our official valid channels below:
Trade Name: Rowan Michael Lane
Phone Number: +61 2 6155 8331
Email: support@rowanmichael.shop
Physical Address: 41 Ohea Street, Pascoe Vale Victoria 3044, Australia